President`s greeting

The company was established in May, 2000 and the head office was opened in Sapporo in August of the same year after which the business began operating as the first domestic web call center. Our 8th year of operation has just begun, in thanks to all of our employees who strove with us from the start towards our goals, as well as those in industry, academia and government and our customers.
Thank you very much.

Last year, 2007, was the first year out of our eight-year existence where we achieved our company objectives.
We were awarded two prizes, "The Best Customer Support of The Year 2007 prize" and "The 25th IT business reformation prize" from the IT Association.

Since the founding of the company, the two most important aspects of our work have been customer satisfaction and correspondence with customers to improve our service.
Though the satisfaction of our client’s customers has always been our greatest concern, we still believe that we must work even more vigorously towards this as our ultimate goal.
From the beginning we have said that an environment that maintains high employee motivation will be highly conductive to producing "Profit centers", where a client can receive additional value from us. Therefore, we continue to aim to foster such an environment in our call centers.

There are various conditions under which a call center must operate, but it is of the utmost importance to remember the human element involved in each center. That is to say, each individual operator who corresponds with our customers day after day is a precious asset for our company. If there is an environment where employees are not satisfied in their work, then it will be impossible for us to improve the quality of our call centers. That is why it is so important that we aim for our staff to be able to specialise and progress at our company.

In two years time we will reach a full ten years of operation.
Though ten years is still a short time in such an enterprise, over the next two years we must plan diligently to continue our organisation for the next ten years.
Our aim is to try our best to complete this first stage with employees who have similar values.

It is our wish that all those who interact with our company will be able to think "I am glad to have had correspondence with that company" after dealing with us. We hope to continue to be a unique company, one that can achieve high performance with a focus on specialisation and continued rapid progress towards a 21st century type profit centre.