`Hello, I have spoken with your call center before…`
`Thank you, how may I help you today? `
`Is ○○ there today? `
`I am calling to thank you for your help the last time. You spent a long time helping me to fix my
internet connection which I appreciate. `
`That is my pleasure. Thank you. `
`I could not complete my business without you helping to fix my computer, you helped a lot. I really
appreciate it. `
This is one conversation in our call center one day. What do you think of it? Our work is to speak politely on the telephone as we can not talk face to face. We always aim to receive a customer's word of "thank you". Besides the telephone, we also get letters expressing the customer's appreciation. That is the best moment for us.
Like this, just receiving a "thank you" from our customers makes our work worthwhile.
In our call center, the foundation of our company is based on mastering basic communication skills, so that customer's feelings can be perceived from just a single word. Moreover, expertise is acquired in areas such as IT, finance, insurance, monetary circulation etc. The start-pay for a communicator (telephone operator) is basic. However, the training system is comprehensive and provides many opportunities for promotion to those who display continued enthusiasm.
We have many talented communicators working at our company. Therefore there are a lot of chances to demonstrate your management skills. From the supervisor who commands the front line, up to the manager who takes charge of the whole center, there is a position to suit every level of development. Employees will be evaluated after they enter our company, and this evaluation will reflect the personal effort and enthusiasm shown by each employee. We greatly appreciate such enthusiasm and we hope to improve the motivation of each person in our company.
After entering our company, the company's rules, privacy protection procedures, basic telephone manners and so on will be taught during the introduction training. New employees will also be fully trained to understand the services that we provide.
Training will involve both instruction and mock telephone exercises. After that, on-the-job training will be provided involving supervised correspondence with customers.
The system of management or team leader is distributed across various levels. Therefore a number of procedures such as periodical interview and consultation and so forth are undertaken to insure that any issues that employees may have are resolved in an efficient and fair manner.
