Annotation CTI[IT-Com]

Contacting central data base analysis system based on similar voice pattern retrieval.

High-speed retrieval, Automatic summary, Automatic translation
Bilingual automatic recognition, response and distribution system
Voice service of GPS cell-phone

It is possible to have a pusα operation with IVR and ACD etc. system.

Concept

Streamlined information processing system through the recognition and analysis of voice keyword. We catch the voice not　by the sense of the language (sound waves), but by　analysis and retrieval using algorithm as a parameter.

【Parameter】
This is a function which is picked up from numbers and programs, these numbers or programs can also decide the action of the programs.

【Algorithm】
The process which can be applied to computer programs.

Pattern match of voice

We are not using the voice recognition engine which catches the voice by the sense of the language. This is in order to be able to provide a low cost, short term and easier system.

Real time, high speed analysis and searching system
Analysis and search system for the surrounding noises and utterances that are not usually considered.
The retrieved key word can be set and changed easily and in real time.
It is possible to provide not only a specific speaker but also an unspecified speaker.
You are able to use the service without choosing the language and the intonation.

Novelty of programming

Conversion model from frequency domain to parameter area (Ten dimensions)
Short time spectrum and analytical processing, which depend on the blocking of the processing of original sound stream.

Usage, generation and so on

In case that `Sorry` is used more than usual. In case the key word `Manager` appears in the conversation.

↓

Alert display, execution of monitor and for escalation etc. to the managers or charge post.

Depression effect by promptness and appropriateness for complaint
Emotional prop for the beginners by follow-up care system
Tools for solving the problems of in-house call center

General case

Quality control of telephone manners

Improve the quality by objective appraisal of using necessary phrases such as `Thank you very much` `This is ○○ speaking.` and so on.

Data base marking

Objective analysis by key word from customers` calls.

Labor control by telephone support

By converting tiredness levels and health during work into numerical data.

IVR of foreign language support

Recognizing the language from the front-talk and transferring caller to relevant section and automatic voice guide system.

IVR of sub-literate support

Medical treatment (care card), voice retrieval of technical term, dictionary function and Pop-up FAQ function.