- It is an affable service to the customers because of the interactive voice and screen sharing.
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We developed the telephone technology for the communicators for the above reason.The interactive voice conversation is achieved by the Web environment and VoIP technology.
Compared with the old style call center, we provide low cost Web&VoIP collaboration CTI system.
Web-Telephony is the call center system that further promoted IP-PBX.
- Web Telephony 1st
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The call center can be contacted through the consumers` Web environment.
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- It is a toll-free phone call through the internet.
- Because of the image sharing system, we will control the key-board in our call center.
- We are able to access the web site pages and send information from the call center.
- Web Telephony 2nd
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By developing together with telephone companies, we are able to provide services through not only the web but also through public telephone net.
Many call centers these days, have problems with spending high capital investment funds to use PBX and IP-PBX system. However, Web-Telephony 2nd will solve this problem. Its concept is a full, open platform idea, from which an improved system such as IP-unPBX has been developed. By developing with telephone companies together, we are able to provide services through public telephone net.
We are also able to provide the low cost and short period system of multi-base development and customer information management in which IP-PBX is skillful.
IT is possible to provide Web&VoIP to CTI as a result of the combination of high VoIP technology with Web-Telephony1st.
Moreover, communicators will feel that providing support is easier because all the web and VoIP functions are on the same machine. For customers, they can use Web at home and call to home from outside, so that a collaborative CTI system is possible for any situation.
