IT-Communications Inc. ｜ callcenter in japan ｜ The Contracting Process

Service

The Contracting Process

STEP01

Contact: Please feel free to contact us either on the phone or with the quotation request from. Quotation Request Form

STEP02

Composing Proposal: We will compose optimized proposal based on the detailed hearing of the customers' requirements.

STEP03

Presentation and Submission of Quotation: Explanation of the proposal and quotation will be provided.

STEP04

Signing the Contract: Customers are kindly asked to sign on the contract upon complete understanding of the proposal and quotation.

STEP05

Meeting for Implementation: Various meetings are to be held for implementation

STEP06

Designing System, Creation of Talk Scripts, Training: Prior to implementation, we will prepare talk script to be used by our communicators and information materials,
and performs training on the work ordered to us.

STEP07

Commencement of Call Center Operation

The 25th IT Business Innovation Award
The 6th High Service Japan 300 Award
Recognized by METI as one of the 1,400 Job-Creating Companies
An incentive awardee of the "Best Customer Support of the Year 2007" from the Excellent Customer Support Award System
Special Award (Human Resource Development Award) at the 2nd Service and Hospitality Awards in 2015
Received the Incentive Award of the Customer Support Award System for FY2021 (22nd term)