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Remote workRemote work

ナビ・テレフォニー

Remote work

Our proprietary omni-channel call center system, "Navi-Telephony Plus," provides the same functionality in a remote work environment as in a call center. It comes standard with monitoring, chat follow-up, and whispering as assist functions to support communicators. In addition, a voice recognition function can be added to suggest appropriate FAQs to communicators based on texted data using AI (IBM Watson) algorithms. These functions of Navi-Telephony Plus allow you to work remotely in the same environment as in a normal call center.

Also, by introducing this remote work function, you can build and operate a low-cost call center with a minimum of one seat (one booth). Furthermore, it is possible to recruit communicators from all over Japan, as it is possible to operate the call center regardless of the location. This makes it possible to smoothly respond to the busy and off-peak periods unique to the business. These operations allow call center communicators to continue their work from home even when they are married or raising children, thereby improving work balance and communicator morale.

  • Network Configuration & Security
    Communicators access various business systems from individual terminals via a dedicated VPN. Only terminals authorized by certificates can access the system. In addition to ID/password input, biometric two-step authentication has been introduced for login to various business operations.

    A face recognition function has already been installed.
    The system verifies the identity of the user with high accuracy in 3D and prevents third parties from using the device. It also includes a log monitoring tool, chat tool, and on-time camera to communicate with the administrator.
  • Operation image
    The system provides the same environment as the center, but at home, so communicators can work stress-free. Administrators can work from home as well as communicators. It is also possible to build a satellite center where administrators can provide operational support, analyze KPIs, and conduct training and interviews with communicators, and operate it in a hybrid fashion.