IT-Com's call center is committed to providing "quality communicators."
Efficiency and High quality is sought and for this, the procedures below are being carried out.
Introductory Training (for New Employees)・Follow-up Training, Human Resource Training for Supervisors and Leaders (depending on the position)
The goal here is to standardize things such as knowledge, conversational skills, professional skills, multi-skills, computer capabilities, employee evaluation, and the condition of attendance and to train balanced communicators.
From the multi-faceted monitoring and segmented quality evaluation, the weakness of each is found and guidance towards improvement takes place.
|Role||Definition of Each Role|
|Manager||Formulation of Vision / Budget Management / Recruitment of Human Resources / Coordination of other Departments / Establishment of Annual Goals / Implementation and Management of Objectives / Management of Operations / Workforce Planning / Planning a Proposal / Development of SLA / Human Resources Evaluation / Creation of Shift|
|Supervisor||Management Factors (interviews, coaching, mental health, etc.) /
Business Management (team management, analysis, development planning, environmental improvement/business improvement)
|Leader||Junior Duties of the Supervisor / Customer Correspondence / Team Support / Communicator's Support|
Aside from the quality and efficiency in the call center operation, there will be higher demands for marketing and planning abilities in the future. In this company, we always commit to a speedy improvement and aim at becoming a profit center that satisfies both consignment companies and customers.