Our proprietary omni-channel call center system, "Navi-Telephony Plus," provides the same functionality in a remote work environment as in a call center. It comes standard with monitoring, chat follow-up, and whispering as assist functions to support communicators. In addition, a voice recognition function can be added to suggest appropriate FAQs to communicators based on texted data using AI (IBM Watson) algorithms. These functions of Navi-Telephony Plus allow you to work remotely in the same environment as in a normal call center.
Also, by introducing this remote work function, you can build and operate a low-cost call center with a minimum of one seat (one booth). Furthermore, it is possible to recruit communicators from all over Japan, as it is possible to operate the call center regardless of the location. This makes it possible to smoothly respond to the busy and off-peak periods unique to the business. These operations allow call center communicators to continue their work from home even when they are married or raising children, thereby improving work balance and communicator morale.